GENERAL TERMS AND CONDITIONS

SoulStayWay (Ma / MA/SSW)

1. Identity and Definitions

Ma: the living human being Marjan Althuizen, from the families Althuizen and Scheepers, who acts as the sole representative, owner, and responsible party for all activities of the entities MA and SSW. All agreements with SoulStayWay are ultimately concluded with Ma. For legal and contractual purposes, Ma can act as a natural person within the meaning of Dutch law.

MA (Marjan Althuizen): the natural person–entrepreneur Marjan Althuizen, registered with the Dutch Chamber of Commerce under number 66667089, fully owned by Ma. MA functions as a temporary administrative intermediary for Ma.

SoulStayWay (SSW): the brand and daughter organization of MA, operated via the website https://soulstayway.com and various digital channels including, but not limited to, Telegram, Facebook, YouTube, TikTok, WhatsApp, and Instagram.

Customer/User: any natural person who purchases or intends to purchase products or services from Ma (or MA/SSW). Where applicable, the customer may act either as a human being or as a natural person.

Parties: Ma (and the underlying entities MA/SSW) and the customer jointly.

Consumer: a customer acting outside the scope of a business or professional activity, within the meaning of Dutch law.

Channels: all websites, platforms, social media accounts, communication tools, and digital environments operated by or on behalf of Ma (or MA/SSW), as mostly specified under the definition of SSW or Marjan Althuizen.

2. Applicability and Electronic Communication

2.1. These General Terms and Conditions apply to all offers, quotations, orders, and agreements between Ma (or MA/SSW) and the customer, as well as to the use of the website www.soulstayway.com. Deviations from these terms are only valid if explicitly agreed upon in writing. Any general terms and conditions of the customer are expressly excluded.

2.2. By visiting the website, placing orders, completing a purchase or registration, or otherwise using the services of Ma (or MA/SSW), the customer explicitly agrees to these General Terms and Conditions and the Privacy Policy.

2.3. Communication between the customer and Ma (or MA/SSW) may take place electronically. The customer agrees that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing.

3. Performance of the Agreement

3.1. Ma (or MA/SSW) shall perform the agreed services and/or deliver products to the best of her knowledge, ability, and insight, in accordance with the principles of good workmanship. There are occasions where Ma will have limited access to online services due to immersions, retreats, or artistic creation. Ma (or MA/SSW) will provide advance notice where possible. During such times, support may be managed by a team member. Any periods where Ma is completely offline for an extended time may be added to the duration of the subscription in a reasonable and proportionate manner.

3.2. Ma (or MA/SSW) reserves the right to have the agreement, in whole or in part, performed by third parties.

3.3. The customer is obliged to provide all information, data, and documents necessary for the proper execution of the agreement in a timely and correct manner. Any costs or damages resulting from delays attributable to the customer shall be borne by the customer.

3.4. In the case of distance contracts, the customer shall ensure that Ma (or MA/SSW) can commence performance on time. Failure to do so does not release the customer from payment obligations.

3.5 By participating in online sessions, the customer acknowledges that sessions may be recorded for marketing and educational purposes. Participants have the right to remain anonymous by keeping their camera/microphone off.

3.6 Testimonials and Experiences. By participating in services or programs, the customer grants Ma (or MA/SSW) permission to use anonymized testimonials, reviews, and shared experiences for marketing and promotional purposes, unless the customer explicitly objects in writing.

3.7 Force Majeure. Ma (or MA/SSW) shall not be liable for failure to perform or delay in performance of any obligation if such failure or delay is caused by circumstances beyond reasonable control, including but not limited to illness, force majeure, pandemics, governmental measures, natural disasters, strikes, power failures, internet or platform outages, or travel restrictions. During such circumstances, obligations may be suspended for the duration of the force majeure situation without liability. If force majeure continues for more than sixty (60) days, either party may terminate the agreement without further liability, subject to proportional settlement of already performed services.

3.8 Digital Services and Platforms. For online services, sessions, and digital content, Ma (or MA/SSW) depends on third-party platforms and technical infrastructure. Ma (or MA/SSW) cannot guarantee uninterrupted access or availability and shall not be liable for disruptions, delays, or loss of access caused by third-party platforms, software, or internet failures.

3.9 By submitting or posting any material (comments, photos, videos, or shared stories) to websites or channels of Ma (or MA/SSW), you grant us a royalty-free, perpetual, and worldwide license to use, copy, and display this material for purposes related to the services, community building, marketing, and training of Ma (or MA/SSW). You represent that you own the rights to this material and that you are at least 18 years of age, or have the required parental or legal consent.

3.10 Any reference to ‘lifetime access’ to a product or service relates to the lifetime of the specific product or service itself, not the lifetime of the customer. Ma (or MA/SSW) reserves the right to discontinue digital products or platforms at her discretion.

4. Prices and Payment

4.1. All prices are stated in euros and are exclusive of VAT and other levies, unless explicitly stated otherwise.

4.2. Ma (or MA/SSW) is entitled to adjust prices annually. If a price increase is implemented, the customer has the right to terminate the agreement (in whole or in part) as of the effective date of the increase.

4.3. Invoices must be paid within seven (7) days of the invoice date, unless otherwise agreed in writing. Failure to pay within this term places the customer in legal default by operation of law.

4.4. In the event of default, the customer shall owe statutory interest in accordance with Dutch law. All extrajudicial and judicial collection costs incurred shall be borne by the customer. Ma (or MA/SSW) is entitled to suspend its obligations until full payment has been received.

4.5. In the event of bankruptcy, suspension of payments, attachment, or liquidation of the customer, all claims of Ma (or MA/SSW) against the customer become immediately due and payable. If the customer refuses to cooperate with performance of the agreement, the agreed price remains fully payable.

The customer is responsible for the full payment of the agreed price for any program or service, regardless of whether the customer completes the program, leaves early, or fails to use the provided services/platform. Participation is a commitment to the full financial agreement.

4.6 You agree to purchase services or products for legitimate, non-commercial purposes only. You agree not to make any purchases for speculative, false, or fraudulent purposes, or for the purpose of anticipating demand for a particular product or service.

4.7 Private Use Only: All products are sold for personal, domestic, and private use only. Commercial resale of our products by unauthorized distributors or via dropshipping is strictly prohibited.

4.8 Pricing Errors. All prices are subject to obvious errors or mistakes. If a product or service is listed at an incorrect price due to a technical or human error that is clear and unmistakable, Ma (or MA/SSW) is not bound by this price and reserves the right to cancel the order and refund any amounts paid.

4.9. Quarterly Memberships: For programs structured in quarterly blocks, the customer enters into a financial commitment for the full duration of each quarterly block. The applicable fee for a quarter is due at the start of that quarter, or annually if agreed upon during registration.

If the customer voluntarily chooses to stop participating, suspend participation, or no longer make use of the program during an ongoing quarter, this does not entitle the customer to a refund or pro-rata credit for the remaining part of that quarter.

This provision applies only where Ma (or MA/SSW) has made the program available as agreed and without prejudice to any mandatory statutory rights of the consumer, including the right of withdrawal where applicable and the right to terminate the agreement in the event of material breach by Ma (or MA/SSW).

5. Delivery and Risk

5.1. Delivery shall take place, unless otherwise agreed, at the address specified by the customer. Transport costs are borne by the customer unless explicitly agreed otherwise.

5.2. Delivery periods stated by Ma (or MA/SSW) are indicative only. If the delivery period is exceeded by more than fourteen (14) days, the customer has the right to terminate the agreement in writing.

5.3. The customer must inspect the delivery upon receipt. If packaging is visibly damaged, the customer must ensure that this is recorded by the carrier at the time of delivery. Without such notation, Ma (or MA/SSW) cannot be held liable for transport damage. Defects must be reported within five (5) days of receipt. In such cases, the customer must not use the product.

5.4. If the customer arranges transport independently, any visible damage must be reported to Ma (or MA/SSW) in writing before transport commences. Failure to do so releases Ma (or MA/SSW) from liability.

5.5. If the customer delays acceptance or delivery, the customer bears the risk of any loss of quality. All additional costs, including storage costs, shall be borne by the customer.

5.6. The risk of loss, damage, or theft of products transfers to the customer at the moment of legal or physical delivery.

6. Retention of Title and Recovery Rights

6.1. All delivered products remain the property of Ma (or MA/SSW) until the customer has fully complied with all payment obligations. Until ownership is transferred, the customer may not pledge, sell, or otherwise encumber the products.

6.2. In the event of default, Ma (or MA/SSW) is entitled to reclaim unpaid products and recover them from the customer. All related costs are borne by the customer.

6.3. Ma (or MA/SSW) is entitled to exercise a right of retention over delivered goods until all outstanding invoices, including those from previous agreements, have been fully paid. Ma (or MA/SSW) shall not be liable for any damage resulting from the exercise of this right.

6.4. The customer waives the right to set off any claims against amounts owed to Ma (or MA/SSW). Payments shall always be applied to outstanding invoices first.

6.5 The customer is obliged to adequately insure products delivered under retention of title against fire, explosion, water damage, and theft.

7. Right of Withdrawal and Termination

7.1. Right of withdrawal (consumers): A consumer may withdraw from an agreement with Ma (or MA/SSW) within fourteen (14) days after receipt of the final product, without stating reasons. For services, the period starts on the day following confirmation of the agreement.

7.2.a Exclusions: The right of withdrawal does not apply to:

Perishable or quickly aging products
Custom-made or personalized products
Hygienic products with broken seals
Sealed data carriers with digital content once unsealed
Accommodation, transport, catering, events, or leisure services
Newspapers or magazines
Urgent repair or maintenance services
Fully performed services with prior consent

7.2.b Hygiene and Health Protection: The right of withdrawal does not apply to cosmetic products (such as skin oils) and yoni eggs/wands where the seal has been broken after delivery. Due to health protection and hygiene reasons, products that are sealed (such as skin oils, yoni eggs, and intimate jewelry) cannot be returned or refunded if the seal has been broken or tampered with after delivery.

7.3. The Shift Program: The yearly program “The Shift” is structured in quarterly thematic blocks. After the Initial Term of 12 months has passed, the membership continues on a quarterly basis. Notice of cancellation or a request to pause (once every six months for up to two months) must be submitted by email to info@soulstayway.com at least one month before the start of the next quarterly block. If notice is not given on time, the membership automatically renews for the duration of the following quarter.

7.4. To exercise the right of withdrawal, the customer must notify Ma (or MA/SSW) by email within the withdrawal period and return the product undamaged within fourteen (14) days thereafter.

7.5. If legally required, Ma (or MA/SSW) shall refund paid amounts, including original delivery costs, within fourteen (14) days after withdrawal. Return shipping costs are borne by the customer unless stated otherwise.

7.6 Cancellation by Ma (or MA/SSW) Ma (or MA/SSW) reserves the right to cancel or reschedule services, sessions, programs, or deliveries due to unforeseen circumstances, including illness or force majeure. In such cases, the customer shall be entitled to a rescheduled service or a proportional refund, without any further liability or compensation.

7.7 Return of Gifts. If the Customer received a free gift or bonus product as part of a promotion or purchase, and subsequently exercises their right to withdraw or cancel the order, the gift must also be returned in its original, unopened condition. If the gift is not returned, Ma (or MA/SSW) reserves the right to deduct the retail value of the gift from the refund.

8. Intellectual Property, Music, and Art

8.1 Ownership: All intellectual property rights relating to the content of our channels, including www.soulstayway.com, as well as all creative works including but not limited to music, sound recordings, digital art, physical artworks, meditation scripts, and course materials (collectively: “Works”), are the exclusive property of (creator) Ma (or MA/SSW) or its licensors. These Works are protected by international copyright and intellectual property laws. Unauthorized use is strictly prohibited.

8.2 Personal Use License: When you purchase or gain access to music, art, or digital content through our services, Ma (or MA/SSW) grants you a limited, non-exclusive, non-transferable, and revocable license for private, personal use only.

8.3 Prohibited Uses: Unless explicitly agreed upon in a separate written license agreement signed by Ma, the customer is strictly prohibited from:

Copying, distributing, or sharing the Works with third parties.
Using the music or art for commercial purposes without consulting us for a collaboration agreement (e.g., in your own practice, classes, videos, or products).
Modifying, remixing, or creating derivative works based on the Works.
Publicly performing, broadcasting, or commercializing the Works.

8.4 Commercial Licensing: If you wish to use the music or art for professional or commercial purposes, you must enter into a separate written Commercial License Agreement. Please contact info@soulstayway.com for inquiries.

8.5 Website Use: The website may not be used for unlawful purposes, including but not limited to scraping, hacking, or distributing malware.

8.6 Third-Party Links: The website may contain links to third-party websites. Ma (or MA/SSW) is not responsible for third-party content, policies, or practices. Ma (or MA/SSW) does not endorse or assume responsibility for any third-party websites, products, or services linked on our channels. Your dealings with third parties found through our channels are solely between you and that third party.

8.7 Enforcement: Any unauthorized use of the Works or the website constitutes a breach of contract and an infringement of copyright. Ma (or MA/SSW) reserves the right to terminate access to services immediately and seek legal remedies, including injunctive relief and compensation for damages as permitted under applicable law.

9. Warranty, Liability, and Indemnification

9.1. Warranty: A warranty period of three (3) months applies to products, limited to manufacturing or construction defects.

9.2.a Liability: To the fullest extent permitted by law, Ma (or MA/SSW) shall not be liable for indirect or consequential damages, loss of profit, data, or business interruption. If you are dissatisfied with Ma (or MA/SSW/website SSW), any materials, products, or services, or with any of these terms and conditions, your primary remedy is to discontinue use of the services, without prejudice to any mandatory consumer rights.

9.2.b Limitation of Liability. To the extent permitted by law, the total liability of Ma (or MA/SSW) for any direct damages arising out of or related to an agreement shall be limited to the amount actually paid by the customer for the relevant product or service in the twelve (12) months preceding the event giving rise to liability.

9.3. Indemnification: The customer indemnifies and holds harmless Ma, MA, and Ma (or MA/SSW) against all claims, damages, and costs arising from use of the services or violation of these Terms.

9.4. Specific Exclusions: The warranty does not cover: normal wear and tear; discoloration/oxidation of (gold-plated) jewelry and gemstones; wear of acrylic or glass beads; bending of metal; breaking of cords; or damage caused by misuse/negligence.

9.5.1 Professional Disclaimer: Ma (or MA/SSW) is not a licensed medical, psychological, or financial advisor. All content and sessions are for educational and transformational purposes only. Participation is not a substitute for professional medical treatment or financial advice. The customer is solely responsible for their own progress and decisions. Any business or financial information provided on the channels or website of Ma (or MA/SSW) or during services is provided as a rough guide and for educational purposes only. Ma (or MA/SSW) does not guarantee that such information is adequate, checked, or complete. The customer is strongly encouraged to supplement this information with their own research and consult a licensed professional before making significant decisions. The customer acknowledges that participation may involve emotional, psychological, or energetic experiences and accepts full responsibility for their own well-being, choices, and interpretations at all times.

9.5.2 Educational Background: Ma (Marjan Althuizen) provides coaching and consultancy based on extensive professional training, including:

A Bachelor’s degree in Human Resources (HR), with specializations in career coaching and organizational development.
The completion of all Master-level coursework in Organizational Development (pre-master and master curriculum), operating at a Master’s level of expertise and insight.
A unique integration of scientific, practical, and spiritual wisdom.

The customer acknowledges that while Ma operates at a Master’s level of professional expertise, she does not hold a formal Master’s degree (MA/MSc) title. Any business or financial information provided is for educational purposes only. The customer is encouraged to consult a licensed professional before making significant decisions. The customer accepts full responsibility for their own well-being, choices, and interpretations at all times.

9.6 No Guarantee of Results Ma (or MA/SSW) does not guarantee specific outcomes, results, or transformations. All services are based on best efforts only (obligation of means, not obligation of results). Individual outcomes may vary and depend entirely on the customer’s personal engagement, responsibility, and circumstances.

9.7 Cosmetic Products Disclaimer: Our skin oils contain natural essential oils. The customer is responsible for checking the ingredient list for potential allergens before use. We recommend performing a patch test on a small area of skin. Ma (or MA/SSW) is not liable for allergic reactions, skin irritations, or misuse of the products. Our products are for external use only and are not intended to diagnose or treat medical conditions.

9.8 Spiritual and Energetic Disclaimer. Any descriptions of the properties or effects of gemstones, crystals, yoni eggs/ wands, or energetic tools (such as ‘healing’, ‘removing negative energy’, or ‘balancing chakras’) are based on spiritual traditions and personal experiences. These effects are not scientifically proven.

No Medical Claims: The use of gemstones or energetic tools is not a substitute for medical or psychological treatment.
Expectations: Ma (or MA/SSW) does not guarantee any specific spiritual, physical, or emotional outcome from using these products. The customer acknowledges that the ‘working’ of these items is subjective and based on personal belief and intention.
Safety: When using internal products like yoni eggs, the customer is solely responsible for following hygiene and safety instructions. Ma (or MA/SSW) is not liable for any physical injury resulting from improper use.

9.9 No Commercial Liability. Products and services are provided for private, non-commercial use only. Ma (or MA/SSW) shall not be liable for any business-related losses, including but not limited to loss of profit, loss of business, or business interruption, resulting from the use or unavailability of our products.

10. Governing Law and Dispute Resolution

10.1. All agreements are governed exclusively by Dutch law.

10.2. Ma (or MA/SSW) operates from the Netherlands. Users outside the Netherlands are responsible for compliance with local laws.

10.3. For customers acting as consumers, disputes may be submitted either to the competent court in accordance with Dutch law or, by mutual agreement after the dispute has arisen, to arbitration under the Dutch Arbitration Act (2015). For non-consumers, disputes shall be settled exclusively by arbitration under the Dutch Arbitration Act (2015). The arbitral award is binding and enforceable by the competent Dutch court. The arbitral award shall be binding in accordance with applicable Dutch law. Judgment may be entered in the nearest court to Ma’s location in Helmond (Eindhoven). However, if Ma is working abroad for an extended period due to retreats or artistic creation, Ma reserves the right to have the issue handled in the court nearest to her location at that time.

10.4. Collective actions are expressly excluded; claims must be brought individually.

10.5. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. 100% Results Guarantee & Refund Policy (The Shift)

11.1. Ma (or MA/SSW) offers a results-based refund guarantee for the yearly membership program “The Shift”, subject to the conditions set out in this Article. This guarantee reflects our confidence in the program when the customer fully commits to and completes all required components.

11.2. To be eligible for a refund under this guarantee, the customer must demonstrate Active Membership and full engagement throughout the entire 12-month membership period.

The burden of proof rests with the customer. A refund request will only be considered if the customer can provide documented evidence of all of the following:

Attendance: Attendance at 100% of all scheduled live training sessions and live initiations during the 12-month membership year.
Progress Forms: Completion and timely submission of all mandatory progress forms, both before and after each required session.
Homework: Completion of all individual homework assignments, exercises, and integration tasks provided within the program.
Duo Assignments: Documented participation in and completion of all required duo accelerations and peer-to-peer assignments.
Implementation: Verifiable evidence demonstrating active implementation of the tools, frameworks, and strategies taught in the program in the customer’s personal life or business.

11.3. Any refund request must be submitted in writing to info@soulstayway.com within fourteen (14) days following the end of the initial 12-month membership term.

11.4. If the customer fails to meet any of the above requirements, including missing one or more live sessions or failing to provide the required documentation, this guarantee shall be void. In such cases, the standard cancellation policy as described in Article 7.3 shall apply.

11.5. Ma (or MA/SSW) reserves the right to assess the submitted documentation to determine whether the criteria for Active Membership have been met. Any approved refund applies solely to the program fee paid and expressly excludes costs related to travel, materials, accommodation, or third-party services.

12. Amendments and Contact Details

12.1. Ma (or MA/SSW) reserves the right to amend these Terms and Conditions. The most recent published version prevails.

12.2. Contact details:
Ma (or MA/SSW) – SoulStayWay
Address: Mr. Rietkerlaan 37, 5707 KM Helmond, The Netherlands
Chamber of Commerce: 66667089
Email: info@soulstayway.com
Phone: +31 (0)6 36299719

12.3 Language and Interpretation

These Terms and Conditions are drafted in English. In the event of discrepancies between translations, the English version shall prevail.

Headings are for convenience only and do not affect interpretation.

Privacy Policy: Ma (or MA/SSW)

Effective Date: November 3rd, 2025

Last Updated: February 2026

This is the privacy policy of Marjan Althuizen, established in the municipality of Helmond (Netherlands), with offices located at Mr. Rietkerlaan 37, 5707 KM Helmond. Throughout this document, we distinguish between the following identities:

Ma: The living human being :Marjan.
MA: The natural self-employed person and Chamber of Commerce (KvK) entity Marjan Althuizen (KvK: 66667089).
SSW (SoulStayWay): The brand and daughter organization of MA, operated via https://soulstayway.com.

Ma (or MA/SSW) attaches great importance to the protection of your privacy. We handle your personal data with care and in accordance with the General Data Protection Regulation (GDPR).

Data Controller For the purposes of the General Data Protection Regulation (GDPR), the data controller is:

Marjan Althuizen, operating as Ma (or MA/SSW), Address: Mr. Rietkerlaan 37, 5707 KM Helmond, The Netherlands KvK: 66667089. Email: info@soulstayway.com

1. Overview of Data Processing

Below is a summary of why we collect your data, what we collect, and how long we keep it.

Purpose	Personal Data	Legal Basis	Retention Period	Recipients
Agreement Execution	Name, Address, Phone, Email	Execution of Agreement	Duration of agreement	CRM System, Autorespond
Administration/Tax	NAW-data, Bank/Payment details	Legal Obligation	7 years (Tax law)	Accountant, Tax Authorities, Bank
Newsletters	Name, Email address	Consent	Until unsubscription	E-marketing tools
Statistical Research	Cookies, IP-data	Legitimate Interest	Anonymized within 28 days	Analytics tools
Behavioral Ads	Surfing behavior, Cookies	Consent	During visit/Consent duration	Google, Facebook, LinkedIn
Website Comments	Name, Email, IP, Browser string	Legitimate Interest (Spam)	Indefinite (until deletion)	Gravatar, Akismet (Spam check)

2. Specific Data Collection & Media

A. Comments & Profiles

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.

Gravatar: An anonymized string (hash) created from your email address may be provided to the Gravatar service. After approval of your comment, your profile picture is visible to the public.
User Accounts: For registered users, we store the personal information provided in their profile. Users can see, edit, or delete their information at any time (except their username).

B. Media & Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

C. Session Recordings (Visual and Audio)

Ma (or MA/SSW) processes audio and video recordings during online sessions (e.g., Sanctuary, The Shift).

Types of Data: Your visual image, voice, and displayed name/profile picture.
Purpose: Marketing (social media, website) and internal training materials.
Consent: By joining a session with your camera/mic enabled after a recording notification, you provide explicit consent. You may opt-out by keeping your camera and microphone off.
Retention: Recordings are stored as long as they remain relevant for training or marketing, or until a valid deletion request is made. Recordings are retained only as long as reasonably necessary for the stated purposes (training or marketing), and in any case no longer than ten (10) years, unless a shorter retention period is requested by the data subject or required by law.

D. Channels and Social Media:

When you interact with us via our Channels (such as Telegram, WhatsApp, Instagram, or Facebook groups), the privacy policies of those specific platforms also apply. Ma (or MA/SSW) processes the information you share in these environments (such as your profile name and messages) based on our legitimate interest to build and maintain our community.

E. Sensitive Data:

Due to the nature of our services, you may voluntarily share sensitive personal data, including information related to your well-being or personal life. Such data is processed only with your explicit consent, which is given by actively and knowingly sharing this information within a private session, secured environment, or direct communication. You may withdraw this consent at any time. This data is handled with the highest level of confidentiality and is never shared with third parties without additional explicit consent, unless legally required.

F. When you visit our website:

Then general data is automatically collected and stored in server log files. This may include: (1) browser types and versions, (2) operating system, (3) the website from which you reached us (referrers), (4) date and time of access, (5) IP address, and (6) your internet service provider. This data is used solely to ensure the technical stability and security of our systems and is stored separately from any personal data you provide.

G. Social Networks:

If you interact with us through third-party social networking services (e.g., Facebook, Instagram, Telegram), we may collect information you have permitted those networks to share with us. This helps us associate your social media activity with the information we already have about you.

H. Surveys:

From time to time, we may request information via surveys. Participation is completely voluntary. Survey information will be used solely for the purposes of improving our services and offerings.

I. Closed Accounts Info:

We may retain some information from closed accounts to comply with legal obligations, prevent fraud, resolve disputes, or prevent re-registration if an account was terminated for policy violations.

J. Processing of Personal Data

In rare cases, processing of personal data may be necessary to protect the vital interests of the data subject. For example, if a visitor or participant is injured during a session or retreat, and their name, age, or health information must be shared with medical professionals.

K. Product Suggestions from Viewed or Left in Cart

To suggest products or offers based on your profile, purchase history, the products you view, or products you leave in your shopping cart (abandoned cart feature). These suggestions may be sent via email or displayed as banners.

3. Cookie Policy

We use cookies to improve your experience. Cookies ensure you stay logged in and that your preferences (language, location) are remembered.

Technically Necessary: Functional and analytical cookies that don’t impact privacy are placed automatically.
Marketing/Tracking: We require your prior consent for these.
Comment Cookies: If you leave a comment, you may opt-in to saving your details. These last for one year.
Login Cookies: Temporary cookies (discarded on browser close) and login cookies (2 days to 2 weeks if “Remember Me” is selected).
Management: You can withdraw consent or delete cookies via your browser settings at any time.

4. Provision to Third Parties & Security

Third Parties: We only share data with third parties (like IT providers, payment processors, or trainers) if necessary for the execution of the Agreement, unless Ma (or MA/SSW) is legally obliged to provide your personal data to these third parties.
Embedded Content: Articles on this site may include embedded content (videos, images). This content behaves as if the visitor has visited the other website, which may collect data or use tracking.
Security: Ma (or MA/SSW) takes appropriate measures (access control, regular checks) to protect your personal data against loss, unauthorized access, publication, and unlawful processing.
Some of our service providers are located outside the European Economic Area (EEA). We ensure that these parties provide an adequate level of protection, for example by using the EU Standard Contractual Clauses or ensuring they are certified under the EU-U.S. Data Privacy Framework.
We may use automated tools to analyze your interaction with our newsletters (e.g., open rates and clicks) to tailor our future content and offers to your interests. We do not use fully automated decision-making that has legal or significant consequences for you.
We integrate components of YouTube on our website. When you visit a page with an embedded YouTube video, your browser is prompted to download a display of that component. If you are logged into your YouTube/Google account, YouTube may associate your visit to our site with your personal account. To prevent this, we recommend logging out of your YouTube account before visiting our website.
In the event of a merger, sale of assets, or transfer of business, user information may be one of the assets transferred, provided that the receiver agrees to honor this Privacy Policy.

5. Your Rights (GDPR)

You have the right to request Ma (or MA/SSW) for access to your personal data (unless we are not obliged to provide you with access pursuant to the GDPR) and to have your data supplemented, rectified, deleted, or shielded.

Right to Access/Export: You can request to receive an exported file of the personal data we hold about you.
Right to Deletion: You can request that we erase your data (excluding data we are legally obliged to keep for administrative or security purposes).
Right to Blurring: Specifically for Ma (or MA/SSW) sessions, you have the right to request that your identity be obscured in promotional content.
Identity: You must identify yourself with such a request to prevent misuse.
Right of Confirmation: The right to obtain confirmation as to whether or not personal data concerning you is being processed.
Right of Restriction: The right to restrict processing of your data if the accuracy is contested, the processing is unlawful, or if we no longer need the data but you require it for legal claims.
Right to Object: You have the right to object at any time to the processing of your personal data based on legitimate interests, including profiling or direct marketing.
Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Minors

If you are under 16 years of age, you may only share personal data with us if you have explicit consent from a parent or guardian (in accordance with Article 8 GDPR). For general site use, the Terms & Conditions specify a requirement for parental permission if under 18.

7. Changes & Contact

Ma (or MA/SSW) reserves the right to change its privacy policy and this Privacy Policy. The most recent version will always be on the website.

Responsible Party: Marjan Althuizen

Email: info@soulstayway.com

Address: Mr. Rietkerlaan 37, 5707KM Helmond, NL

Complaints: If you have a complaint about how we handle your data, please contact us. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

We encourage you to contact us first so we can address your concerns before you file a formal complaint with the supervisory authority.

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